Pipeline Architects (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you interact with us—whether through our website, email, social media, or other communications.
1. Who we are
Pipeline Architects is a UK-based consultancy helping SaaS companies improve their go-to-market (GTM) strategies and operational performance.
Registered address: [Insert business address]
Email: [Insert contact email, e.g. [email protected]]
Website: https://pipelinearchitects.com
We are the data controller responsible for your personal data under UK data protection law.
2. What information we collect
We may collect and process the following types of personal data:
a. Information you provide directly
- Name, job title, and company name
- Email address and phone number
- Project details or enquiries you send us
- Billing and invoicing information (for clients)
b. Information collected automatically
- IP address, browser type, device information, and operating system
- Pages visited, time spent, and navigation data
- Cookies and analytics data (see section 8)
c. Information from third parties
- Publicly available business information (e.g. LinkedIn)
- Referral data from marketing partners or affiliates
- CRM integrations when you engage with our content or services
3. How we use your information
We process your data only when we have a legal basis to do so. Common uses include:
| Purpose | Legal Basis |
|---|---|
| Responding to enquiries or contact requests | Legitimate interest |
| Delivering consulting or digital services | Contract performance |
| Sending relevant marketing communications | Consent or legitimate interest |
| Improving our website and services | Legitimate interest |
| Managing accounts, billing, and compliance | Legal obligation or contract performance |
We never sell or rent personal data to third parties.
4. How long we keep your data
We retain personal data only as long as necessary for the purposes outlined in this policy:
- Enquiries: up to 12 months after last contact
- Client records: up to 6 years after project completion (for legal and accounting purposes)
- Marketing contacts: until you unsubscribe or withdraw consent
5. How we share your data
We may share your data with trusted third parties who support our operations, including:
- Cloud hosting and analytics providers (e.g. Google, Microsoft, Vercel)
- CRM and marketing platforms (e.g. HubSpot, Notion, Resend)
- Professional advisers (accountants, lawyers)
- Subcontractors working under confidentiality agreements
All third parties are required to process your data securely and only in accordance with our instructions.
6. International transfers
Some of our partners may store or process data outside the UK or European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place (e.g. UK IDTA or EU Standard Contractual Clauses).
7. Your data protection rights
Under UK GDPR, you have the following rights:
- Access: Request a copy of your personal data
- Correction: Request corrections to inaccurate or incomplete information
- Erasure: Request deletion of your data where legally permissible
- Restriction: Limit how we process your data
- Portability: Request your data in a structured format
- Objection: Object to processing based on legitimate interests
- Withdraw consent: Where processing is based on consent (e.g. marketing emails)
To exercise your rights, contact us at [Insert contact email].
We aim to respond to all valid requests within 30 days.
8. Cookies and analytics
Our website uses cookies and similar technologies to:
- Improve site performance and security
- Understand visitor behaviour and preferences
- Deliver relevant content and advertising
You can manage or disable cookies in your browser settings. For detailed information, see our Cookie Policy.
9. Data security
We use appropriate technical and organisational measures to protect your information, including:
- Encrypted data transmission (HTTPS)
- Access control and password protection
- Regular system monitoring and backups
While we take all reasonable steps to safeguard your data, no system is completely secure. You share information at your own risk.
10. Marketing communications
If you have opted in to receive updates or downloads, we may email you about relevant insights, events, or services. You can unsubscribe at any time by clicking the link in any email or by contacting us directly.
11. Updates to this policy
We may update this policy periodically to reflect changes in law or our practices. The latest version will always be available on our website. Please check back regularly.
12. How to contact us
For questions, data access requests, or complaints, contact:
Data Protection Lead
Pipeline Architects
Email: [Insert contact email]
Website: https://pipelinearchitects.com